Jobot
Lead with Impact! Join us as a Support Manager, driving excellence in IT services, strategic leadership, and career development.
This Jobot Job is hosted by:
Eric KeeAre you a fit? Easy Apply now by clicking the Quick Apply button and sending us your resume.
Salary:
$90,000 - $95,000 per yearA bit about us:
We are a leading IT services provider, dedicated to excellence in managing field service and support teams.
Our commitment extends to delivering high-level technical assistance, fostering team growth, and maintaining client satisfaction through strategic leadership.
Impactful Disaster Recovery:
Play a crucial role in implementing and supporting robust disaster recovery solutions, contributing to the resilience of our clients' IT infrastructure.
Network Expertise:
Utilize your skills in WAN and LAN connectivity, routers, firewalls, and security to provide top-tier technical services and support at the network level.
Remote Access Innovation:
Contribute to the implementation and support of remote access solutions, including VPN, Terminal Services, and Google Cloud, facilitating seamless connectivity.
Why join us?Strategic Leadership:
Lead a dynamic field service and support team with opportunities to make impactful changes and improvements.
High-Level Technical Engagement:
Act as an on-call escalation point and provide technical assistance to both the team and clients, contributing to a challenging and rewarding work environment.
Career Development:
Enjoy a supportive atmosphere where professional growth is encouraged through mentorship, training programs, and performance evaluations.
Innovative Solutions:
Be part of a team that actively seeks opportunities for improvement, driving problem investigation, resolution, and strategic planning.
Collaborative Culture:
Work in a fun and dynamic environment, collaborating with cross-functional teams and contributing to a positive company culture.
Job DetailsTeam Management:
Oversee daily activities of the field service and support team, including service board reviews and effective resource utilization.
Customer Communication and Satisfaction:
Maintain constructive communication with clients, keeping them informed of incident progress, changes, and agreed-upon outages.
Strategic Planning:
Utilize cross-functional management methods to plan and execute initiatives, ensuring successful service and project delivery.
Documentation and Process Maintenance:
Design and maintain process documentation, ensuring alignment with career interests and organizational goals.
Leadership and Development:
Lead the team with a strong customer orientation, conduct performance evaluations, and mentor team members, fostering a culture of continuous improvement.
Knowledge, Skills, and/or Abilities Required:
Professional IT Certifications:
Possess relevant certifications and 7
years of IT experience.
Cross-Functional Management:
Demonstrate knowledge and experience in cross-functional management methods and techniques.
Technical and Organizational Skills:
Exhibit strong organizational, presentation, and customer service skills with the ability to think strategically.
Interpersonal and Communication Skills:
Display effective telephony skills, active listening, and interpersonal communication for successful team collaboration.
Adaptability and Self-Motivation:
Adapt quickly to changes, multitask efficiently, and thrive in a fast-paced environment.
Educational/Vocational/Previous Experience Recommendations:
Educational Background:
BA/BS in computer science, business administration, or a related field (or relevant experience).
IT
Experience:
Possess 7
years of IT experience.
Benefits:
Competitive salary based on experience and qualifications.
Health, vision, and dental benefits included.
Performance-based incentives and generous bonus levels.
Full on-the-job training and support.
Fun working environment and culture with great opportunities for advancement.
Interested in hearing more? Easy Apply now by clicking the Quick Apply button.
Benefits:
401K, Employee Events, Employee Referral Program, Flexible Schedules, Free Food and Coffee, Game Rooms, Life Insurance, Maternity/Paternity Paid Leave, Medical, Dental and Vision, On Site Cafeteria, Paid Holidays, Paid sick days, Parking , Performance bonus, Professional Development, Retirement / Pension Plans, Vacation/paid time off, Work From HomeAbout the Company:
Jobot Company Size:
500 to 999 employeesIndustry:
Energy and UtilitiesFounded:
2018Website:
https:
//jobot.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
This Jobot Job is hosted by:
Eric KeeAre you a fit? Easy Apply now by clicking the Quick Apply button and sending us your resume.
Salary:
$90,000 - $95,000 per yearA bit about us:
We are a leading IT services provider, dedicated to excellence in managing field service and support teams.
Our commitment extends to delivering high-level technical assistance, fostering team growth, and maintaining client satisfaction through strategic leadership.
Impactful Disaster Recovery:
Play a crucial role in implementing and supporting robust disaster recovery solutions, contributing to the resilience of our clients' IT infrastructure.
Network Expertise:
Utilize your skills in WAN and LAN connectivity, routers, firewalls, and security to provide top-tier technical services and support at the network level.
Remote Access Innovation:
Contribute to the implementation and support of remote access solutions, including VPN, Terminal Services, and Google Cloud, facilitating seamless connectivity.
Why join us?Strategic Leadership:
Lead a dynamic field service and support team with opportunities to make impactful changes and improvements.
High-Level Technical Engagement:
Act as an on-call escalation point and provide technical assistance to both the team and clients, contributing to a challenging and rewarding work environment.
Career Development:
Enjoy a supportive atmosphere where professional growth is encouraged through mentorship, training programs, and performance evaluations.
Innovative Solutions:
Be part of a team that actively seeks opportunities for improvement, driving problem investigation, resolution, and strategic planning.
Collaborative Culture:
Work in a fun and dynamic environment, collaborating with cross-functional teams and contributing to a positive company culture.
Job DetailsTeam Management:
Oversee daily activities of the field service and support team, including service board reviews and effective resource utilization.
Customer Communication and Satisfaction:
Maintain constructive communication with clients, keeping them informed of incident progress, changes, and agreed-upon outages.
Strategic Planning:
Utilize cross-functional management methods to plan and execute initiatives, ensuring successful service and project delivery.
Documentation and Process Maintenance:
Design and maintain process documentation, ensuring alignment with career interests and organizational goals.
Leadership and Development:
Lead the team with a strong customer orientation, conduct performance evaluations, and mentor team members, fostering a culture of continuous improvement.
Knowledge, Skills, and/or Abilities Required:
Professional IT Certifications:
Possess relevant certifications and 7
years of IT experience.
Cross-Functional Management:
Demonstrate knowledge and experience in cross-functional management methods and techniques.
Technical and Organizational Skills:
Exhibit strong organizational, presentation, and customer service skills with the ability to think strategically.
Interpersonal and Communication Skills:
Display effective telephony skills, active listening, and interpersonal communication for successful team collaboration.
Adaptability and Self-Motivation:
Adapt quickly to changes, multitask efficiently, and thrive in a fast-paced environment.
Educational/Vocational/Previous Experience Recommendations:
Educational Background:
BA/BS in computer science, business administration, or a related field (or relevant experience).
IT
Experience:
Possess 7
years of IT experience.
Benefits:
Competitive salary based on experience and qualifications.
Health, vision, and dental benefits included.
Performance-based incentives and generous bonus levels.
Full on-the-job training and support.
Fun working environment and culture with great opportunities for advancement.
Interested in hearing more? Easy Apply now by clicking the Quick Apply button.
Benefits:
401K, Employee Events, Employee Referral Program, Flexible Schedules, Free Food and Coffee, Game Rooms, Life Insurance, Maternity/Paternity Paid Leave, Medical, Dental and Vision, On Site Cafeteria, Paid Holidays, Paid sick days, Parking , Performance bonus, Professional Development, Retirement / Pension Plans, Vacation/paid time off, Work From HomeAbout the Company:
Jobot Company Size:
500 to 999 employeesIndustry:
Energy and UtilitiesFounded:
2018Website:
https:
//jobot.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
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