Bilingual Dispatcher / Customer Service Rep

Kforce has a client that is seeking a Bilingual Dispatcher / Customer Service Representative in Royersford, Pennsylvania (PA). Our client is seeking a well-rounded Customer Service Representative to assist with business. Responsibilities:
This person will be fielding inbound calls from customers and drivers making deliveries who are having issues and troubleshooting or escalating the call
Provide assistance by telephone and email to customers and business partners
Stay professional while handling customer complaints
Diagnose, assess, and resolve problems or issues
Monitor progress of delivery routes
Scan haul away pods and verify stamps
Process changes or cancellations to delivery orders
Bilingual (English and Spanish Speaking)
Great Customer Service skills over the phone
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Compensation Type: Hours

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