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Disney Store: Assistant Store Manager

Job Description
The Assistant Store Manager represents the Disney brand, alongside the Store Manager leading the cast in engaging Guests in magical experiences throughout the Store. They set consistently high standards and they teach, coach and support the team to provide exceptional Guest Service. They are a mentor and a role model for Cast Members and create a high energy work environment, to drive the company's initiatives and to achieve its goals. They are responsible for supporting the store manager and in the Store Manager's absence driving the store's performance to achieve exceptional results through motivation, effective scheduling and controlling costs.
Job Type
Full Time
Segment
Parks, Experiences and Consumer Products
Category
Retail Operations
Basic Qualifications
Passionate and knowledgeable about Disney and sharing facts and stories
Able to manage a team to provide outstanding customer service to guests of all ages
Warm, approachable and able to communicate well with Guests and team
Able to manage recruitment, development, discipline and performance of a team
Able to drive a team to achieve results
Retail management experience preferred
Business acumen (an understanding of what impacts commercial results in retail)
Excellent organisation and prioritisation skills
Able to entertain Guests of all ages, especially children
Highly Professional appearance
Attention to detail and accurate with administration
Demonstrates numerical ability
Business
Disney Store
Preferred Qualifications
Good standard basic education including maths and English
Additional responsibilities and duties will be assigned based on the needs of the business.
Postal Code
19464
Responsibilities
Takes responsibility for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Window Displays is outstanding
Leads and monitors Cast execution of Visual Merchandising standards using guidelines provided in delivery, markdowns, recovery and replenishment, and Stage moves, including checking correct POS
Teaches and guides Cast Members to ensure Disney Visual Merchandising standards are constantly achieved
Drives positive results in key performance indicators including sales, conversion, Average Guest Spend, Units Per Transaction, and Magic Touch and able to explain these KPIs to cast members
Drives Cast Members to achieve KPIs, such as GoWiths, through games and activities
Sets priorities and manages time effectively and efficiently
Able to stage manage, lead, and coach Cast Members to provide great Guest Service and prioritise tasks to achieve sales results
Represents the Disney Brand, leading by example to provide Guests with Magical Experiences
Mentors, trains and coaches Cast Members to develop their ability to provide Magical Service
Actively approaches guests in a warm and friendly manner, listens and asks questions to identify and meet Guests' needs
Coaches Cast Members to identify opportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling
Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training
Tailors approach to each Guest, and learns quickly when facing new requests or challenges. Uses information to find solutions remembering the Most Important Policy and to always put the Guest first
Plan, manage and monitor effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settings
Drives the performance of the team to achieve and improve Magic Touch (Mystery Shop) results
Assists Store Management team to ensure Store's total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)
Ensures integrity of the brand by monitoring and maintaining Disney Store grooming guidelines and standards of behavior
Champions Disney sponsored events that integrate the Disney brand into the local community (Volunt'EARs) initiatives that give back and have a positive impact
Processes delivery in a fast and accurate manner following all guidelines and achieving process goals
Achieves shrinkage results and ensures accuracy when completing Stock Inventory Counts and tasks
Responsible for implementing a consistently high standard of Administration
Able to assume key holder responsibilities observing Disney policies and procedures
In certain Stores, it may be a requirement to be first aid trained, to comply with regulations
Job Description
The Assistant Store Manager represents the Disney brand, alongside the Store Manager leading the cast in engaging Guests in magical experiences throughout the Store. They set consistently high standards and they teach, coach and support the team to provide exceptional Guest Service. They are a mentor and a role model for Cast Members and create a high energy work environment, to drive the company's initiatives and to achieve its goals. They are responsible for supporting the store manager and in the Store Manager's absence driving the store's performance to achieve exceptional results through motivation, effective scheduling and controlling costs.
Basic Qualifications
Passionate and knowledgeable about Disney and sharing facts and stories
Able to manage a team to provide outstanding customer service to guests of all ages
Warm, approachable and able to communicate well with Guests and team
Able to manage recruitment, development, discipline and performance of a team
Able to drive a team to achieve results
Retail management experience preferred
Business acumen (an understanding of what impacts commercial results in retail)
Excellent organisation and prioritisation skills
Able to entertain Guests of all ages, especially children
Highly Professional appearance
Attention to detail and accurate with administration
Demonstrates numerical ability
Preferred Qualifications
Good standard basic education including maths and English
Additional responsibilities and duties will be assigned based on the needs of the business.
Responsibilities
Takes responsibility for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Window Displays is outstanding
Leads and monitors Cast execution of Visual Merchandising standards using guidelines provided in delivery, markdowns, recovery and replenishment, and Stage moves, including checking correct POS
Teaches and guides Cast Members to ensure Disney Visual Merchandising standards are constantly achieved
Drives positive results in key performance indicators including sales, conversion, Average Guest Spend, Units Per Transaction, and Magic Touch and able to explain these KPIs to cast members
Drives Cast Members to achieve KPIs, such as GoWiths, through games and activities
Sets priorities and manages time effectively and efficiently
Able to stage manage, lead, and coach Cast Members to provide great Guest Service and prioritise tasks to achieve sales results
Represents the Disney Brand, leading by example to provide Guests with Magical Experiences
Mentors, trains and coaches Cast Members to develop their ability to provide Magical Service
Actively approaches guests in a warm and friendly manner, listens and asks questions to identify and meet Guests' needs
Coaches Cast Members to identify opportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling
Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training
Tailors approach to each Guest, and learns quickly when facing new requests or challenges. Uses information to find solutions remembering the Most Important Policy and to always put the Guest first
Plan, manage and monitor effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settings
Drives the performance of the team to achieve and improve Magic Touch (Mystery Shop) results
Assists Store Management team to ensure Store's total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)
Ensures integrity of the brand by monitoring and maintaining Disney Store grooming guidelines and standards of behavior
Champions Disney sponsored events that integrate the Disney brand into the local community (Volunt'EARs) initiatives that give back and have a positive impact
Processes delivery in a fast and accurate manner following all guidelines and achieving process goals
Achieves shrinkage results and ensures accuracy when completing Stock Inventory Counts and tasks
Responsible for implementing a consistently high standard of Administration
Able to assume key holder responsibilities observing Disney policies and procedures
In certain Stores, it may be a requirement to be first aid trained, to comply with regulations


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