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Full-Time Member Service Representative II Limerick


American Heritage FCU, a $2.5 billion+ financial institution, has an immediate opening for a Member Service Representative II (Senior Teller)!

DUTIES

  • Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union.
  • Perform routine member transactions, phone and mail transactions. Teller/Cash handling and Sales experience preferred.
  • Perform routine transactions on accounts, including but not limited to cash handling, check 21, shared branching, CDM's, TCR's, etc. and research member inquiries including follow up to ensure member satisfaction.
  • Cross-Train in other facets of the credit union, including but not limited to PAT Machine, FID, etc.
  • Professional, well-developed interpersonal skills essential for servicing Credit Union members and projecting a positive image as a representative for the Credit Union.
  • Strong familiarity with credit union's products, services, policies and procedures.
  • Excellent communication, organizational, problem solving, and member service skills.
  • Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service that would meet the member's financial need with the assistance of the ACS system.
  • Excellent communication, organizational, problem solving, and member service skills, which can be projected through the use of a Remote Teller Unit
  • Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service that would meet the member's financial need with the assistance of the ACS system.
  • Excellent attention to detail with the ability to perform expeditiously and accurately.
  • Outgoing, friendly, member oriented personality.
  • Must be willing to accept temporary or permanent reassignments and/or be willing to travel to other branches within the region as deemed necessary or appropriate by the employer to meet its business needs.
  • QUALIFICATIONS

EDUCATION

  • Requires education equivalent to a four year high school diploma
  • Previous Credit Union/ Banking Experience Preferred

WORK HOURS

  • The position is a Full-time position.
  • Must be available to work evening and rotating Saturday hours.

 

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